Frequently Asked Questions (FAQ) - ChemistOnline247

Frequently Asked Questions (FAQ) - ChemistOnline247 USA Online Pharmacy


Q. How Fast Can You Deliver A Product?             

A. This depends on which delivery service you choose. We have two services available.

  • Express service which takes 2 to 3 days for the product to reach
  • Normal service which takes 6 to 7 days for the product to reach


Q. Which Payment Options Do You Have?

A. ChemistOnline247 have two different payment modes available.

  • E-Check
  • Western Union

E-Check is the preferred payment option by US customers and western union is chosen by people from rest of the world.


Q. How To Confirm The Order?

A. We have tried to simplify the confirmation process for your convenience. To get a better understanding of the process, you are requested to go to the "How to place an order" page, in case you are still facing difficulty in placing the order, call our customer care executives who will assist you with the process.


Q. How To Track Your Order?

A. Once your order is confirmed, a tracking number will be sent to you via an e-mail or an sms which will help you track the order.


Q. How Would I Know That The Order Is Confirmed? 

A. Once the process is complete you will get a confirmation mail.


Q. Do You Have Cancellation Facility?

A. ChemistOnline247 does allow cancellation though certain restrictions are applied, to know more on the subject, call our customer care executive. 


Q. Do You Market Generic Drugs, Are They Safe?            

A. Yes, we do have generic medications in our catalog and they are as safe as the branded medications though they are not as expensive. Generic drugs have the same active ingredients as the branded products and exert same effects and side effects.


Q. Can The Quality Of Generic Products Be Relied Upon?

A. Every drug is made and tested in its generic form itself, it only marketed with various brand names. All the products that we have been tested on high-quality standards and conform to all the specifications of regulatory authorities such as FDA.


Q. Can The Delivery Address Be Edited?

A. Yes, in case you have submitted an address that you want to change, you can do it within 24 hours, there is an edit option provided. Once the product has been dispatched, alteration will not be accepted.


Q. Do You Vendor Globally?

A. Yes, we are global vendors and are scattered in every part of the world.


Q. Is The Site Safe?

A. Yes, ChemistOnline247.com applies strict norms and use only the best software and technology when it comes to safeguarding our customer's private information. We do not fiddle with any information and no sharing of data is done without your written consent. The information of customers can only be viewed by selected and responsible staff and the data is primarily secured with novel firewalls.